Shipping

We currently ship to all locations in the US and Canada.
WHEN WILL MY ORDER ARRIVE?
We work hard to keep your shipping as affordable as possible. Because we ship temperature-sensitive chocolate, we ship all orders priority via United State Postal Service (USPS). Standard shipping time is two to three days, though we cannot guarantee that your product will arrive exactly in that time frame.
Please note that orders placed after 11 a.m. on Thursday (Wednesday for East Coast and international orders) will ship the following Monday. We want your chocolate to arrive in beautiful condition and do not like to risk it sitting overnight in a truck or warehouse on its way to your doorstep.

Customers may email hello@theticketchocolate for overnight rates, for Saturday shipping rates, to request signature upon delivery, or for any orders being shipped outside of the United States and Canada.

Custom spoon orders will typically be shipped 21-25 days after payment is received.

WHAT ABOUT GIFTS?
Shipping charges are per recipient.

DO YOU OFFER SPECIALS FOR BRIDES?
PLEASE CONTACT US AT sales@ticketchocolate.com FOR SPECIAL BULK ORDERS AND SHIPPING RATES.

WHAT IF MY CHOCOLATE IS DAMAGED?
Ticket Chocolate is not responsible for packages that are returned as undeliverable, lost packages or packages damaged by the elements after delivery.

We take pride in offering the very best. Every item we offer is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives.

Customer service is our highest priority and we strive to have the best hot chocolate in your mug as soon as possible. Please contact us at hello@ticketchocolate.com if you find that your ordering experience did not meet your needs.

 

Privacy Policy

We are committed to providing the highest level of protection for your online privacy and security. As you explore our website, we encourage you to provide us with information about yourself, so we can contact you with the latest news about The Ticket Kitchen. However, you will always be able to decide how much, if any, personal information you’d like to provide. And you will always be able to unsubscribe from our email database quickly and easily through the link provided at the bottom of every email that we send.

If you choose to purchase through our site, rest assured we have taken every reasonable precaution to keep you and your billing information safe and secure. We never share your credit card and billing information. We limit our interaction with this information to ensure its safety.

Finally, we reserve the right to change our privacy policy at any time. We encourage you to check this page occasionally for the most current information.

Terms and Conditions

MODIFICATION OF THESE TERMS OF USE

Ticket Chocolate reserves the right to change the terms, conditions, and notices under which this website is offered, including but not limited to the charges associated with the use of this website.

LINKS TO THIRD PARTY SITES
This website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Ticket Chocolate is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Ticket Chocolate is not responsible for webcasting or any other form of transmission received from any Linked Site. Ticket Chocolate is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Ticket Chocolate of the site or any association with its operators.

NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this website, you warrant to Campaign Storethat you will not use the Ticket Chocolate website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use this Web Site in any manner which could damage, disable, overburden, or impair this website or interfere with any other party’s use and enjoyment of this website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Ticket Chocolate websites.

USE OF COMMUNICATION SERVICES
This website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the Communication Services.
Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
Violate any applicable laws or regulations.

Ticket Chocolate has no obligation to monitor the Communication Services. However, Ticket Chocolate reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Ticket Chocolate reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Ticket Chocolate reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Campaign Store’s sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Ticket Chocolate does not control or endorse the content, messages or information found in any Communication Service and, therefore, Ticket Chocolate specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Ticket Chocolate spokespersons, and their views do not necessarily reflect those of Campaign Store.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

MATERIALS PROVIDED TO Ticket Chocolate OR POSTED AT ANY Ticket Chocolate WEB SITE
Ticket Chocolate does not claim ownership of the materials you provide to Ticket Chocolate (including feedback and suggestions) or post, upload, input or submit to any Ticket Chocolate Web Site or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Campaign Store, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Ticket Chocolate is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Campaign Store’s sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

LIABILITY DISCLAIMER
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Ticket Chocolate AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE Ticket Chocolate WEBSITE AT ANY TIME. ADVICE RECEIVED VIA THE Ticket Chocolate WEBSITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

Ticket Chocolate AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THIS WEBSITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. Ticket Chocolate AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Ticket Chocolate AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE Ticket Chocolate WEB SITE, WITH THE DELAY OR INABILITY TO USE THIS WEB SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE h4th.org WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Ticket Chocolate OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS WEB SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEB SITE.

TERMINATION/ACCESS RESTRICTION
Ticket Chocolate reserves the right, in its sole discretion, to terminate your access to this website and the related services or any portion thereof at any time, without notice. GENERAL To the maximum extent permitted by law, this agreement is governed by the laws of the State of Washington, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in King County, Washington, U.S.A. in all disputes arising out of or relating to the use of this website. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Ticket Chocolate as a result of this agreement or use of this website. Ticket Chocolate performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation ofTicket Chocolate right to comply with governmental, court and law enforcement requests or requirements relating to your use of this website or information provided to or gathered by Ticket Chocolate with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user andTicket Chocolate with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Ticket Chocolate with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.

COPYRIGHT AND TRADEMARK NOTICES:
All contents of the website are: Copyright Ticket Chocolate and/or its suppliers. All rights reserved.

TRADEMARKS
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.
Any rights not expressly granted herein are reserved.

REFUNDS

Refunds are not guaranteed and are made on a case by case basis. For a refund to be considered, you must contact us within 30 days of receiving your shipment. Refunds are generally only given for defective or missing products.